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Service


Your exclusive rights service

Service team 365 days to provide you with timely, effective, professional, standardized services, your satisfaction is our great honor!



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Technical consultant training

To provide customers with professional technical advice, technical guidance, on-site equipment operation training, procedures and fault judgment, to help customers operate efficiently.



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Regular return visit maintenance

Regular return visit support in order to make the service go ahead, the company decided to carry out active preventive after-sales service measures.



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24-hour considerate service

The company is equipped with professional technicians to track the whole process. 2 hours to give a clear solution, 24 hours to the customer on-site processing, 36 hours to solve the product failure.



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Product inquiry

If you are interested in our products, or if there is anything we can do to help you, you can contact us online or call us.



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Fault repair service

If you encounter unsolvable or unknown problems while using our products, please contact us and we will come up with a solution to solve your problem as soon as possible.



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Supervisory feedback system

If you have any Suggestions or comments on the service provided by the after-sales service engineer, please call our service supervisor .



售后细则

1、坤创科技严格遵循国家《三包》法规,对所售商品履行退货、换货、修理的义务。坤创*符合以下情况,所购商品因质量问题,自售出之日(以实际收货日期为准)起7日内可以退货,15日内可以换货,15日至保修期内可免费维修。客户可联系客服邮箱 zhaoyizhe@kuncreat.com或通过KUNCREAT坤创-官方网站的“销售与支持”获取帮助,也可通过联系我们电话或填写意见信息反馈问题并按照指引享受售后服务。
        1)国家法律所规定的功能性故障或商品质量问题,经由生产厂家指定或特约售后服务中心检测确认,并出具检测报告(如售后服务中心无法提供检测报告,则需提供商品检测或故障单);
        2)商品外包装完整未损坏,商品及其标配配件、赠品(如购买时有赠品)、说明书、保修凭证和发票均齐全;
        3)因物流原因导致的损耗、缺件商品;
        4)收到的商品与产品描述不符(商品正常范围内的色差或因商品更新换代导致外包装更换的情况除外)。
2、如果成套商品(含赠品)中有部分商品存在质量问题,在办理退货时,必须提供成套商品。
3、7日无理由退货政策
若商品无任何质量问题,坤创*:自您实际收到商品之日起7日内(以客户签收日期为准),在商品返回运费由您承担的情况下,可享受无理由退货。坤创所售均为全新商品,根据法律规定及商品性质,以下商品不适用于7天无理由退货:
        1) 个人定制、定作商品; 
        2) 个人护理、贴身类商品,例如计生用品、化妆品、内衣、贴身袜裤等;
        3) 赠品、样品、残次品、出清商品等特殊类商品;
        4) 积分兑换的商品或服务;
        5) 其他根据商品性质不适宜退货,经您在购买时确认不宜退货的商品。

根据法律规定,消费者7天无理由退货的商品应当完好。以下情况视为影响二次销售,不参与7天无理由退货:
        1)商品原包装被损毁或不完整;
        2)商品污染或损坏;
        3)商品赠品、配件等缺失;
        4)服装鞋帽类商品已洗涤或吊牌已拆卸;
        5)其他不符合'商品完好'条件的情形。

特别说明,以下情况不予办理退货

1)任何非由KUNCREAT坤创-官方网站或官方的其他销售渠道出售的商品(序列号不符)或服务;(请联系您的购买渠道进行售后服务)所有销售产品出货都对应相应的储存序列号;
2)已开具发票,退货时未返还发票的商品;
3)过保商品(超过三包保修期的商品);
4)无法提供保修卡等三包凭证或者三包凭证信息与商品不符及被涂改的;
5)任何已拆包使用过的、影响二次销售的商品(有质量问题除外);
6)未经授权的维修、误用、碰撞、疏忽、滥用、进液、事故、改动、不正确的安装所造成的商品质量问题,或撕毁、涂改标贴、机器序号、防伪标记;
7)其他依法不应办理退货的。

 

售后内部流程

 





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